Practice information, policies and frequently asked questions.
Making an Appointment
Our clinic is now using mobile reminders to notify you of your upcoming appointments. Simply click on the link to confirm or cancel or rebook your appointment when you receive your SMS.
If you wish to opt out of appointment reminders, please speak with one of our reception staff or by selecting ‘Opt Out’ on your next appointment reminder.
Cancelling your Appointment
You may choose to park your car either on Belair Road or in George Street. The parking in George Street has some time restrictions as designated by Mitcham City Council. Please ensure that you park within the guidelines set down by the Council to avoid parking fines. There are two disabled access car parks in George Street at the Belair Road end.
Our clinic is now using mobile recalls to your phone instead of letters to securely tell you when you need to book a follow-up appointment for things like immunisations, blood tests and skin checks.
For those who don’t have a mobile phone or prefer a letter, we will still be sending your recalls in the post.
Disabled and Assisted Access
Whilst we have wheelchair access to both our sites, you will need to be aware that a portable ramp is used to access our clinic at 130 Belair Road. Our helpful trained reception staff will assist with entry and departure at this site. A door bell is also provided for anyone who may need assistance entering the premises.
Home Visits and After Hours
House calls are provided to patients who are too unwell or frail to attend the clinic. An early booking and an indication of the urgency is appreciated so that the doctor is able to plan the visit appropriately and delays are kept to a minimum.
After hours consultations are provided to regular patients of the practice. This service is provided by our after-hours locum service who offer home visits. Please call 8272 5533 after office hours.
Patients in Distress
If you feel distressed either physically or emotionally, or if you have a contagious illness, please ask reception staff to show you to a private area where you can wait for your appointment with the doctor. While these are not always vacant for use, your request will be accommodated where possible. Please alert the reception staff if you feel significantly unwell and you can have assistance immediately.
Practice Accreditation Process
Confidentiality and Data Breaches
All consultations and medical records are held in strict confidence and no information is released without written consent from patients. At times our doctors are involved with clinical audits with the National Prescribing Service. This usually takes the form of audits with your own doctor reviewing case notes for continuing professional education purposes. No patient identification material is released to a third party. If you do not wish to have your notes reviewed for audit purposes please let the reception team know and this will be documented in your case notes.
At Crafter Medical Centre we take information integrity very seriously and use the latest computer technologies to secure your information as best as possible. In the unforeseen event of a data breach involving your information, we will contact you and provide you with the details of the problem and the course of action. For more information, please read the following document:
Providing Feedback, Suggestions or Making a Complaint
We appreciate patient feedback with the aim to maintain a high-quality medical service. We encourage you to use the Feedback tab that is available on the website at the bottom of each page. Alternatively, you can telephone or write to our Practice Manager, Kate Mackenzie, or any of the doctors to express your feedback or suggestions for improvement.
However, if you have a problem you wish to deal with outside the practice: for a complaint against a specific doctor, this can be done through the Australian Health Practitioners Regulation Agency (AHPRA). Call 1300 419 495 or visit www.ahpra.gov.au
For a complaint against the practice, contact the Department of Health and Ageing (SA Health) on 8226 6000 or visit www.sahealth.gov.au
Privacy of Patient Health Information
Doctors at this practice use Pen CS software to help provide you with the best medical care.
This practice, like others around Australia, securely shares patient health information (that is not identifiable) with the Primary Health Networks, to improve health services in this area.
If you have any questions or wish to opt out, please ask reception.