We are pleased to be launching an improved service to you regarding the handling of your test results.

In the past, you may have been asked to call the practice to follow up your results, however, on occasion the results would still be pending or not yet processed by the doctor, leading to unnecessary anxiety and frustration. In the new system, we will be initiating contact with you for all abnormal results, so you don’t have to call in anymore. Depending on the urgency or seriousness of the test result, this may include a phone call from your doctor, the nurse or a call from our of our reception team to organise a follow up appointment with your regular doctor to discuss the result.

Most test results are best discussed at an appointment and we do encourage you to make a follow up appointment when tests have been ordered. We understand that this is not always possible, and so have put in place numerous systems to ensure all abnormal test results do get followed up within an appropriate time frame. If all of your test results are normal and your doctor determines that no immediate action is required we won’t bother you and you can rest assured that you will have been contacted if necessary.

Of course, if you would like a copy of your normal test results, please speak with your doctor. As with all of our services, we seek to continually improve and would welcome any feedback on the new results system to feedback@craftermc.com.au