TELEHEALTH (PHONE CONSULTS)

In response to the current public health emergency, the federal government has provided medicare funding for telehealth services such as phone consults. This will allow people to access essential health services in their home while they undergo self isolation or quarantine, and reduce the risk of exposure to COVID-19 for vulnerable people in the community.

ELIGIBILITY FOR REBATE
Telehealth services will be available to:
 people isolating themselves at home on the advice of a medical practitioner, in accordance with home
isolation guidance issued by the AHPPC, and people who meet the current national triage protocol
criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline,
state COVID-19 hotlines, registered medical or nursing practitioner or COVID-19 trained health clinic
triage staff
 people aged over 70
 Aboriginal and Torres Strait Islander people aged over 50
 people with chronic health conditions or who are immunocompromised
 parents with infants < 12 months and people who are pregnant.

Which provider can you see?

People in isolation or quarantine for COVID-19 can see any eligible health provider through new telehealth
items.

Patients in vulnerable groups can additionally see a health provider via telehealth for a non-COVID-19
matter if they have seen that provider face-to-face at least once in the previous 12 months.

PRIVATE TELEHEALTH CONSULTS

Crafter Medical Centre is also providing patients who don’t meet the above criteria access to telehealth services, however the service will not attract a medicare rebate. In this situation, the full fee will need to be paid over the phone at the completion of the phone consultation.

HOW TO BOOK A TELEHEALTH CONSULT

You can book online or call us on 8272 5533.

MORE INFORMATION

This is a temporary six-month measure. Should the Australian Health Protection Principal Committee (AHPPC)
recommend an extension, it will be considered by the Government.